Frequently
Asked Questions
(FAQs)
Q:
What if I want a class or tour
not listed on the website?
A:
Ask Us! We offer private
instruction and are happy to set up personalized tours as well. See our
Customized Tours & Instruction Page for more details.
Q:
Do I need a reservation?
A:
Yes. To provide the safest,
most enjoyable experience for all our clients, we do require
reservations.
Q:
What is your payment policy?
A:
We require full payment in
advance to hold your reservation. We are happy to accept Visa, Master
Card and personal checks. We are working on PayPal!
More to follow.
Q:
What is your cancellation
policy?
A:
If you
cancel - with two weeks notice we offer a full refund minus a $10
administrative fee; with one week's notice, a 50 percent refund; with
less than one week's notice no refund is possible. If we
cancel for any reason, we are happy to
offer a full refund or reschedule the cancelled event.
Q:
How many people per kayak?
A:
One
Q:
Do I need to bring my own
equipment?
A:
No. CDKC provides kayaks,
paddles and all safety equipment. However, you're welcome to bring your
own gear and use it, subject to our inspection for suitability and
safety.
Q:
Why does CDKC need my height
and weight?
A:
To make sure we have equipment
on hand that fits you properly.
Q:
May I bring my child?
A:
We cannot accommodate children
younger than 12. Children age 12 and older who are capable of paddling
a kayak on their own are welcome in our programs.
Q:
What should I wear?
A:
No Cotton! Cotton clothing is
uncomfortable when wet and can contribute to hypothermia (a potential
problem even in the hottest weather). Instead, wear quick-drying
synthetic fabrics. For evening programs, be sure to bring a windbreaker
or fleece, as it can get chilly on the water at night even in July and
August. A hat and sunglasses are highly recommended. A change of
clothes is also a good idea.
Q:
What else should I bring?
A:
It's important to bring plenty
of water, sunscreen and a hat. Sunglasses and easily portable snacks
(such as food bars) are also recommended. Be sure to bring any
prescription medications you might need such as an asthma inhaler or
EpiPen, as well as your completed client forms. For full day classes,
bring a lunch.
|